About us

We're Wasabi. We are Passionate, we are Adaptable, we are Responsible and we are a Team! We're all about fresh and authentic, constantly working together to create a new, dynamic food experience. Our passion for food and art inspires us to constantly create new dishes to delight our customers. Join us and you'll have the opportunity to be a part of a fantastic team where you can learn new skills and develop an exciting career.

About you

We are looking for a Team Member to join our Restaurant. You will play a pivotal role by ensuring our customers receive amazing customer service that wows every time. You will ensure our hot food is prepared, packaged and displayed to the highest possible standards, whilst complying with all quality checks and food safety control measures.

This is the chance to be a part of something innovative, inspirational and exciting!

You're someone who is passionate about food and customer service. You thrive in a place where no two days are the same and want to work somewhere where you can feel like you're part of the family. No previous experience required as we provide full training.

Key Responsabilities:

To deliver amazing customer service at all times to our customers following the Wasabi Standards.
Dealing with customers in an efficient, professional and friendly manner at all times
Providing customers with relevant information on products and any other requests
Ensuring speedy service with a friendly attitude and managing queues effectively
To ensure that customers are served properly, fairly and in a timely manner following the wasabi steps of service.
To ensure that you are representing the company and yourself in a professional manner
Receiving goods and deliveries and ensuring they are placed in the relevant areas
Maintaining cleanliness and organisation of the floor
Keeping constantly up to date with menu changes and any promotions in the company
To process customer’s orders on the till following the financial cash handling guidelines
To ensure all products are available and displayed following the Wasabi Brand standards guidelines
Assisting with stock control checks when required by management
To maintain good relationships with all of the shop’s team.
Supporting the Kitchen when necessary
To work together to ensure the shop and kitchen is at is best standards
Taking responsibility for your own personal development at work and striving to be the best in what you do; taking pride in your work
Maintaining punctuality and an exemplary attendance record
Carrying out all food hygiene and health & safety practices in line with company procedures and regulations
Wearing the appropriate uniform and/or PPE supplied by the company in line with company policies
Adhering to all statutory company policies and procedures
Ensuring that you are fully aware of and adhering to the health and safety regulations concerning your employment and promoting a safe environment for yourself, your colleagues and customers
Reporting any maintenance issues immediately to the relevant manager/s
To ensure all cleaning tasks are completed following all Health & Food Safety standards
To ensure food is restocked following first in first out procedures
To report to the manager any items that have expired or are about to expire and record them on the till.
To setup the hot food area following the wasabi standards guideline
To heat up hot food items following all Health & food safety standards and wasabi brand standards guidelines.
To label all hot food displayed correctly following all wasabi brand standards and Health & Food safety guidelines

Our Requirements:

The right candidate will demonstrate our core behaviors
Is passionate about Wasabi and has visited our Branches
Has previous experience as a Team Member
Excellent verbal communication
Well groomed
Must be flexible to work suitable shift patterns
Shows initiative and willingness to learn
Is a Team Player

In return we provide:

A great working environment
Mystery Shopper Bonus
Pension scheme
Refer A Friend Scheme
Free meals on shift
50% discount in our Restaurants
Additional Leave after 2 years
Employee Assistant Programme
Stream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings
A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox
Online GP service via Perkbox
Long Service Awards
Life Assurance and
The opportunity to develop your skills within a growing company.

If you're looking for an exciting challenge and this sounds like the job for you please apply today as we can't wait to hear from you.

COME ROLL WITH US!

Floor Team Member