About us

We're Wasabi. We are Passionate, we are Adaptable, we are Responsible and we are a Team! We're all about fresh and authentic, constantly working together to create a new, dynamic food experience. Our passion for food and art inspires us to continuously create new dishes to delight our customers. Join us and you'll have the opportunity to be a part of a fantastic team where you can learn new skills and develop an exciting career.

We are looking for a Branch Manager to join our Restaurant. You will play a pivotal role ensuring our teams deliver amazing customer service that wow's every time. You will also ensure our teams deliver hot food that is prepared, packaged and displayed to the highest possible standards, whilst complying with all quality checks and food safety control measures. You will support the management team in ensuring the smooth running of branch operations and deputise in their absence.

This is the chance to be a part of something innovative, inspirational and exciting!

About you

You're someone who is passionate about food. You thrive in a place where no two days are the same and want to work somewhere where you can feel like you're part of the family.

The Role:

The Branch Manager is responsible for running all aspects of branch operations. The Branch Manager will maintain the company’s reputation and ethos, whilst meeting company targets and ensuring the highest possible standards are maintained at all times.

Key Responsabilities:

Taking responsibility for the performance of the branch
Managing and motivating the team to increase sales and ensure efficiency
Analysing and planning the shop sales levels and profitability
Creating and executing plans for sales
Managing stock levels and making key decisions about stock control
Purchasing, ordering of supplies and estimating food and beverage cost
Managing product levels, agreeing timeframes and ensuring implementation in line with visual merchandising guideline
Preparing reports on daily or weekly basis including staff control, food cost and sales
Controlling wastage and expenditures
Preparing cash drawers and change as required
Supervising portion and quality control
Taking care of the daily business reviews
Making sure that the daily, nightly and weekend deposits are taken care of
Delivering marketing activities, such as promotional events and discount scheme
Coordinating the entire operation of the branch including the kitchen team
Taking responsibility for meeting departmental productivity and quality goals
Maintaining shop assets
Combining strategic planning, shift pattern organisation and day-to-day management activities
Customer service
Ensuring the highest standards of quality and service at all times
Ensuring that all employees adhere to the company’s uniform standards
Meeting and greeting customers
Investigating any customer complaints and/or comments
Having a presence on the sales floor throughout the day especially at peak times to identify or solve issues
Ensuring speedy service with a friendly attitude and managing queues effectively
Making sure that customers are served properly, fairly and in a timely manner
Food Safety / Health and Safety / Security
Ensuring all food safety procedures are completed and reporting any potential hazards immediately as well as taking any necessary action
Complying with all health and safety regulations and company policies
Enforcing sanitary practices for food handling and general cleanliness
Enforcing maintenance of kitchen, unit and customer areas
Managing stock loss by ensuring all company security policies and procedures are implemented and followed
Identifying branch security issues and taking appropriate action to implement solutions where necessary
Ensuring shop security is maintained and taking necessary preventative measures, for example, ensuring that CCTV is working correctly

Our requirements:

Previous experience working in a similar role in hospitality/retail sector
Excellent coaching and communication skills
Able to work flexibly according to the needs of the business
Remain impartial and make objective decisions
Have a ‘can do’ positive attitude
Excellent eye for detail
Approachable with excellent people skills
Able to inspire others using own passion for service & quality
Planning and organisational skills: able to manage time effectively

In return we provide:

A great working environment
Mystery Shopper Bonus
Pension scheme
Refer A Friend Scheme
Free meals on shift
50% discount in our Restaurants
Additional Leave after 2 years
Employee Assistant Programme
Stream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings
A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox
Online GP service via Perkbox
Long Service Awards
Life Assurance and
The opportunity to develop your skills within a growing company.

If you're looking for an exciting challenge and this sounds like the job for you please apply today as we can't wait to hear from you.

COME ROLL WITH US!