About us

We're Wasabi. We are Passionate, we are Adaptable, we are Responsible and we are a Team! We're all about fresh and authentic, constantly working together to create a new, dynamic food experience. Our passion for food and art inspires us to continuously create new dishes to delight our customers. Join us and you'll have the opportunity to be a part of a fantastic team where you can learn new skills and develop an exciting career.

We are looking for an Assistant Branch Manager to join our Restaurant. You will play a pivotal role ensuring our teams deliver amazing customer service that wow's every time. You will also ensure our teams deliver hot food that is prepared, packaged and displayed to the highest possible standards, whilst complying with all quality checks and food safety control measures. You will support the management team in ensuring the smooth running of branch operations and deputise in their absence.

This is the chance to be a part of something innovative, inspirational and exciting!

Key Responsibilities:

Support the Branch Manager in leading, motivating and developing the team to deliver excellent operational performance and customer service.
Assist in managing day-to-day branch operations, ensuring sales, labour, productivity and cost targets are achieved.
Take responsibility for the smooth running of shifts, including team deployment, shift planning and effective communication between kitchen and front-of-house teams.
Support stock management, ordering, food cost control and waste reduction.
Maintain high standards of food quality, portion control, service and presentation.
Lead by example on the shop floor, ensuring fast, friendly service and an excellent customer experience.
Support recruitment, onboarding, training and ongoing development of team members.
Coach and motivate the team, monitor performance and support appraisals and performance reviews.
Ensure daily briefings take place and keep team communications clear and effective.
Handle customer feedback and complaints, resolving issues promptly and professionally.
Ensure compliance with food safety, health and safety, security and company procedures.
Complete operational administration, reports and system updates accurately and on time.
Support the Branch Manager with business improvement initiatives and the delivery of company standards.

Our Requirements:

Previous experience working in a similar role in hospitality/retail sector
Excellent coaching and communication skills
Able to work flexibly according to the needs of the business
Have a ‘can do’ positive attitude
Excellent eye for detail
Approachable with excellent people skills
Able to inspire others using own passion for service & quality
Planning and organisational skills
Excellent time management skills

In return we provide:

A great working environment
Mystery Shopper Bonus
Pension scheme
Refer A Friend Scheme
Free meals on shift
50% discount in our Restaurants
Additional Leave after 2 years
Employee Assistant Programme
Stream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings
A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox
Online GP service via Perkbox
Long Service Awards
Life Assurance and
The opportunity to develop your skills within a growing company.

If you're looking for an exciting challenge and this sounds like the job for you please apply today as we can't wait to hear from you.

COME ROLL WITH US!